Pat has over 30 years of experience in the banking industry, predominantly in managing others and sales management. Pat moved to Routen Chaplin in 2008 to the role of Company Manager. Her responsibilities involve managing all members of the team, ensuring delivery of excellent customer service, liaising with insurers and managing the operational side of the business.

Pat enjoys facing new challenges, never knowing what each working day will bring, due to the diversity of the role.  She particularly enjoys playing a part in the teams’ development and growth within the business, ensuring they are best they can be when dealing with customers.

Out of work, Pat is a keen swimmer and enjoys keeping fit. She is also involved in Treetops Business Club, supporting the local hospice by being involved in fund raising events.

Managing Director, Steve, has been in the insurance industry since leaving school in 1979. Steve joined Routen Chaplin in 1989, with 10 years of experience behind him. Today, with a thorough understanding of Routen Chaplin and the industry, he manages the day-to-day running of the business, whilst also looking after a number of business insurance clients. Steve acts with the highest levels of precision and professionalism.

Heavily involved in the community, Steve is a trustee at Treetops Hospice Care and is a member of the Finance & Income Generation committee. Likewise, Steve is a member of Long Eaton Chamber of Trade, which promotes trading in the area, involving and representing the business community on the economic development of the town. Steve also used to play for Long Eaton RFC, which Routen Chaplin now sponsor.

In his spare time, Steve likes to run and play taxi driver to his daughter. He is also a season ticketholder at Mansfield Town Football Club.

John began his career in insurance after leaving college with a National Diploma in Business Studies. He accepted the position of Broker Clerk at a local insurance brokers firm. To further his experience, he accepted a position to set up and manage the Nottingham branch for the Pioneer Mutual Insurance Company, before moving on to becoming an Assistant Branch Manager for Guardian Royal Exchange Assurance in Nottingham. John simultaneously managed a team in Birmingham and subsequently became East Midlands Senior Business Development Manager for AXA Insurance. He joined Routen Chaplin in 2006 and is now Company Director.

Today, with a wealth of industry knowledge and expertise, he is well placed to offer guidance and advice to the business and its staff and to provide the best insurance solutions for his clients.

John enjoys the position of being able to liaise with his clients and arranging bespoke insurance for each individual business, always trying to exceed customer expectations in the service he provides.

In his spare time, John enjoys DIY and playing snooker. He is also a member of MENSA, Vice Chair of the local parish council and captain of the village petanque team.

Qualifications: ACII, Chartered Insurer

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