Wendy Lacey

Personal Lines Advisor

Wendy has been in the insurance industry since 1995, starting out as an office junior and progressing to a Trainee Personal Lines Advisor. Joining Routen Chaplin in 2000 as a Personal Lines Advisor, Wendy is responsible for a portfolio of clients which includes processing renewals, making amendments, ensuring records are accurate and liaising with insurance companies to deliver quality cover and value to clients.

Experienced and knowledgeable, Wendy is always looking for ways to progress and learn new skills and thoroughly enjoys participating in many training courses, in areas such as data protection, fraud prevention and money laundering. She also enjoys working alongside her colleagues and providing a high level of customer service.

Outside of work, Wendy likes to go on spa days, socialise with her friends and spend time with her family.

Qualifications: NVQ 3 in Insurance Intermediaries, NVQ 3 in Customer Service