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- Category: Personal
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We insure a very unique vehicle for a client: a 1967 Fiat 500 fitted with a 1300cc motorbike engine and some unusual modifications.
Unfortunately, some years later the car was forced into a ditch. Following inspection by our specialist claims department, taking advice from the respected Fiat specialist, and speaking with the client, it was agreed that the vehicle was beyond economic repair and would be written off.
The vehicle was not on an Agreed Value policy and it was clear that, as a minimum, all body panels would need replacing. The client, fearing the worst, was pleasantly surprised by the insurers settlement offer. After declaring an interest to buy back the salvage, he asked the repairers what they thought might be a fair price, and when the insurers only asked for about half of that figure, deeming this to be fairer, he readily agreed.
The client was delighted and has said “Routen Chaplin delivered an excellent service because they understood the classic and specialist nature of the car. They allowed me to take the car to a specialist garage of my choice for the repairs quotation. The insurance assessor was also knowledgeable in these areas, plus he was very helpful and pleasant."
With payment received, the client has the old car and has also bought a standard Fiat 500 with the intention to swap the mechanical components over. His wife, having fallen in love with the new 500, has other ideas!
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- Written by Super User
- Category: Personal
- Hits: 3531
Do you know what you are covered for?
At Routen Chaplin, we are dedicated to looking after our clients. Using our extensive knowledge and rapport with clients, we are able to distinguish areas in which they may not be covered appropriately. This personal service means that in the unfortunate circumstance of needing to make a claim, the client can have the confidence that they have the right covers in place.
Following a review with a valuable commercial client, we suggested that we undertook a review of a Director’s Home Buildings and Contents Insurance, which was held by another prestigious insurer for many years.
After undertaking a thorough review and assessment of values against their existing policy, our findings showed that the client was grossly underinsured by over 200%, and certain valuable possessions and family heirlooms were not covered under their current policy at all. We delivered our findings to the client and were appointed as the client’s broker to safeguard their personal arrangements.
We continue to deal with this client, and in addition to their property insurance, we have since provided cover for their performance cars.
