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What is your new role at Routen Chaplin?
My role started out doing the administration, now I do a mixture of administration and car renewal invitations.
Before working at Routen Chaplin, what was the most unusual or interesting job you have had?
I worked in corporate travel for several years, which took me to some of the most beautiful hotels in the UK and Europe.
How did you come to take the role at Routen Chaplin?
I had taken a year out of working to concentrate on my family after the pandemic. I missed being in an office environment and saw the administration role advertised, with it being so close to home and the perfect hours that work for me and my family, I decided to apply. Thankfully, I was offered the position and have now been in my role for nearly a year!
How would you describe yourself as an individual?
I am an easy going individual who enjoys being busy. I have always had a strong focus on customer service and love to feel like I am helping people, whether its advice or supporting someone with a claim.
Sum up your job in three words
Different each day
What do you like doing outside of work?
I am very family focused and spend my free time with my husband, 10-year-old daughter and Chihuahua/Jack Russell Mix. At home I like to play computer games with my daughter and cooking. Out of home, I enjoy socialising with friends, going to gigs and shopping.
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- Category: Personal
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What is your new role at Routen Chaplin?
Account handler.
What is a typical day in the life at Routen Chaplin?
I have only been in my new role for a couple of weeks so at the moment I am still learning every day. I try and answer as many customer queries as I can over the telephone and email and I am learning how to process changes and renewals. Every day is different at the moment and I love that no two days are the same!
Before working at Routen Chaplin, what was the most unusual or interesting job you have had?
When I was at school at the weekends I worked as a chambermaid for a small b&b. It was quite interesting how some people left their rooms!
Do you have any particular niche is any insurance specialism?
I love the variety that home insurance brings, no two properties are the same.
How did you come to take the role at Routen Chaplin?
I was taken on as a temp after being told about Routen Chaplin by my friend.
How would you describe yourself as an individual?
I think I am a friendly, happy person who gets on with almost everyone, I try my best to help others. I love being a mum to my 3 children and love going running in my spare time.
Sum up your job in three words
Interesting, fast-paced and rewarding
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- Written by Super User
- Category: Personal
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With 25 years of insurance experience, Steve prides himself on delivering excellent customer service and getting it right the first time, every time. Steve is responsible for our private clients and specialist vehicles and he is passionate about delivering the best outcomes for clients.
Outside of work, Steve enjoys spending time with his family, visiting new holiday destinations and listening to music from all eras. When he finds time to relax in front of the TV, crime dramas are Steve’s go-to shows.
