Jo initially joined Routen Chaplin in the Personal Lines department in 2014, having been in the insurance industry since 2000. Hardworking and reliable, Jo is now part of the Specialist Vehicle Team as an Account Handler, where she is responsible for the day-to-day running of the KGM insurance book and liaising with KGM Insurance to find the most appropriate solutions for clients. Jo says there is never a dull moment in the office with such a diverse variety of clients and vehicles, which range from a 1930s Lagonda to a 2016 Lotus!

Away from work, Jo enjoys gardening, keeping fit and spending time with her pets.

Qualifications: Cert CII and Cert Cila

Having joined Routen Chaplin in 2010 on an apprenticeship straight from sixth form, Alex is now a Personal Lines Advisor. As well as managing a caseload of clients, Alex works closely with the Personal Lines Manager with the day-to-day distribution of workflow in the department, involvement with insurers and placement of business. His main duties include dealing with renewals, new business, cancellations, mid-term adjustments and meeting with insurance companies.

Aside from studying for his Cert CII, Alex likes to socialise with friends and family, and plays football regularly for a team in Beeston.

 

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