Jo initially joined Routen Chaplin in the Personal Lines department in 2014, having been in the insurance industry since 2000. Hardworking and reliable, Jo is now part of the Specialist Vehicle Team as an Account Handler, where she is responsible for the day-to-day running of the KGM insurance book and liaising with KGM Insurance to find the most appropriate solutions for clients. Jo says there is never a dull moment in the office with such a diverse variety of clients and vehicles, which range from a 1930s Lagonda to a 2016 Lotus!

Away from work, Jo enjoys gardening, keeping fit and spending time with her pets.

Qualifications: Cert CII and Cert Cila

Having joined Routen Chaplin in 2010 on an apprenticeship straight from sixth form, Alex is now a Personal Lines Advisor. As well as managing a caseload of clients, Alex works closely with the Personal Lines Manager with the day-to-day distribution of workflow in the department, involvement with insurers and placement of business. His main duties include dealing with renewals, new business, cancellations, mid-term adjustments and meeting with insurance companies.

Aside from studying for his Cert CII, Alex likes to socialise with friends and family, and plays football regularly for a team in Beeston.


Wendy has been in the insurance industry since 1995, starting out as an office junior and progressing to a Trainee Personal Lines Advisor. Joining Routen Chaplin in 2000 as a Personal Lines Advisor, Wendy is responsible for a portfolio of clients which includes processing renewals, making amendments, ensuring records are accurate and liaising with insurance companies to deliver quality cover and value to clients.

Experienced and knowledgeable, Wendy is always looking for ways to progress and learn new skills and thoroughly enjoys participating in many training courses, in areas such as data protection, fraud prevention and money laundering. She also enjoys working alongside her colleagues and providing a high level of customer service.

Outside of work, Wendy likes to go on spa days, socialise with her friends and spend time with her family.

Qualifications: NVQ 3 in Insurance Intermediaries, NVQ 3 in Customer Service

Our People