Having been in the insurance industry since 2008, Fiona joined Routen Chaplin in 2016 as a Commercial Accounts Handler. Her role involves taking care of renewals, mid-term adjustments, policy changes, resolving queries and handling commercial policies. She feels she always has opportunities to learn new things and enjoys helping other businesses. Whilst maintaining the highest levels of professionalism, Fiona is attentive and approachable.

Fiona takes pride in providing an exceptional level of customer service that is both personal and knowledgeable. Keen to excel, Fiona is adding to her qualifications by working towards a Diploma CII. 

Aside from studying, Fiona knits, likes to read and enjoys watching crime dramas in her spare time.  

Qualifications:  Cert CII  

With a breadth of experience in different insurance sectors, Hannah has been a Commercial Account Handler at Routen Chaplin since 2015. Dealing with a range of commercial policy types, Hannah takes care of renewals, amendments and general policy enquiries.

Hannah enjoys the diversity of her role and building lasting relationships with her clients. Customer focused, she is committed to providing the best cover alongside delivering an exceptional service. You will find that Hannah is honest, reliable and professional.

Having completed the Race for Life numerous times, Hannah also enjoys participating in Routen Chaplin’s charity fundraising events. In her spare time, she likes to read, go to the gym, cycle and socialise with her friends.

Qualifications: Cert CII

Kirsty began her career as an office junior in an insurance brokers. She then progressed to a Commercial Account Handler, first working with SMEs to now dealing with larger clients at Routen Chaplin. Her duties include identifying, discussing and arranging cover for commercial businesses, processing mid-term alterations, renewals and policy changes.

With exceptional attention to detail and substantial knowledge, Kirsty strives to find the most appropriate solutions for her clients. She enjoys learning about a diverse range of businesses and providing the most appropriate insurance based on this.

Spending time with her son, socialising, music concerts, festivals and going to the pub are what Kirsty likes to do most in her spare time.

Qualifications: Cert CII, NVQ in Business & Administration and NVQ in Retail Financial Services

Our People