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- Written by Super User
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What is your new role at Routen Chaplin?
My role started out doing the administration, now I do a mixture of administration and car renewal invitations.
Before working at Routen Chaplin, what was the most unusual or interesting job you have had?
I worked in corporate travel for several years, which took me to some of the most beautiful hotels in the UK and Europe.
How did you come to take the role at Routen Chaplin?
I had taken a year out of working to concentrate on my family after the pandemic. I missed being in an office environment and saw the administration role advertised, with it being so close to home and the perfect hours that work for me and my family, I decided to apply. Thankfully, I was offered the position and have now been in my role for nearly a year!
How would you describe yourself as an individual?
I am an easy going individual who enjoys being busy. I have always had a strong focus on customer service and love to feel like I am helping people, whether its advice or supporting someone with a claim.
Sum up your job in three words
Different each day
What do you like doing outside of work?
I am very family focused and spend my free time with my husband, 10-year-old daughter and Chihuahua/Jack Russell Mix. At home I like to play computer games with my daughter and cooking. Out of home, I enjoy socialising with friends, going to gigs and shopping.
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- Written by Super User
- Category: Personal
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What is your new role at Routen Chaplin?
Account handler.
What is a typical day in the life at Routen Chaplin?
I have only been in my new role for a couple of weeks so at the moment I am still learning every day. I try and answer as many customer queries as I can over the telephone and email and I am learning how to process changes and renewals. Every day is different at the moment and I love that no two days are the same!
Before working at Routen Chaplin, what was the most unusual or interesting job you have had?
When I was at school at the weekends I worked as a chambermaid for a small b&b. It was quite interesting how some people left their rooms!
Do you have any particular niche is any insurance specialism?
I love the variety that home insurance brings, no two properties are the same.
How did you come to take the role at Routen Chaplin?
I was taken on as a temp after being told about Routen Chaplin by my friend.
How would you describe yourself as an individual?
I think I am a friendly, happy person who gets on with almost everyone, I try my best to help others. I love being a mum to my 3 children and love going running in my spare time.
Sum up your job in three words
Interesting, fast-paced and rewarding
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- Written by Super User
- Category: Personal
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What is your role at Routen Chaplin?
Personal Lines Account Handler.
When did you start working for Routen Chaplin?
January 2024.
Before working at Routen Chaplin, what was the most unusual or interesting job you have had?
I wouldn’t say I’ve had any unusual jobs that stand out from the rest, but I’ve definitely come across many unusual and interesting situations, to say the least.
Do you have any particular niche in any insurance specialism?
Most of my experience is in Household Insurance, particularly non-standard properties. I also have experience arranging Model Railway, Club Room and Collection policies, which is always interesting.
How did you come to take the role at Routen Chaplin?
A recruitment agency approached me and informed me about the role. I had an interview with Gemma Bee, our Chief Operating Officer, and felt Routen Chaplin would be a lovely place to work, so I didn’t hesitate when I was offered the role.
How would you describe yourself as an individual?
I would say I’m easy going, not phased by much – even some of the unusual situations I’ve encountered – and I’m always positive and friendly.
Can you sum up your job in three words?
Always something new.
What do you like doing outside of work?
Everyone says spending time with family and friends, and so do I. I love it! If anyone is ever unsure of my whereabouts, I’m probably with my sister, along with my little dog. I have quite a big family, including three nephews so far and I don’t want to miss a second of their growing up. I also have some lovely friends who keep me busy. I’m lucky my husband loves them all as much!
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- Category: Personal
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With 25 years of insurance experience, Steve prides himself on delivering excellent customer service and getting it right the first time, every time. Steve is responsible for our private clients and specialist vehicles and he is passionate about delivering the best outcomes for clients.
Outside of work, Steve enjoys spending time with his family, visiting new holiday destinations and listening to music from all eras. When he finds time to relax in front of the TV, crime dramas are Steve’s go-to shows.
- Details
- Written by Super User
- Category: Personal
- Hits: 6171
What is your new role at Routen Chaplin?
Personal Lines Account Handler
What is a typical day in the life at Routen Chaplin?
The typical day at Routen Chaplin would be to give our customers that personable experience as all our clients needs are different. This includes dealing with customer queries on the phone or via email as well as when they visit the office. As an account handler we also handle the process of inviting our clients renewals as well.
Before working at Routen Chaplin, what was the most unusual or interesting job you have had?
I have only ever worked in Insurance full time, but I did once have a part time job delivering pizza and some of the people you came across were ‘interesting’ to say the least!
Do you have any particular niche in any insurance specialism?
I don’t have particular niche as such just yet, but since starting my role here, the Classic Car scheme that we have through KGM is intriguing as you can get to know about vehicles you didn’t even know existed!
How did you come to take the role at Routen Chaplin?
I got to know about the opportunity through a recruitment agency.
How would you describe yourself as an individual?
I’m a relaxed but driven individual who is always happy to help other with their queries whether it be regarding insurance or any IT problems. In my personal life football is my passion and I am a season ticket holder at Derby County.
Sum up your job in three words
Everyday Is Different!