Key people: Image of Jo Wass

Jo initially joined Routen Chaplin in the Personal Lines department in 2014, having been in the insurance industry since 2000. Hardworking and reliable, Jo is now part of the Specialist Vehicle Team as an Account Handler, where she is responsible for the day-to-day running of the KGM insurance book and liaising with KGM Insurance to find the most appropriate solutions for clients. Jo says there is never a dull moment in the office with such a diverse variety of clients and vehicles, which range from a 1930s Lagonda to a 2016 Lotus!

Away from work, Jo enjoys gardening, keeping fit and spending time with her pets.

Qualifications: Cert CII and Cert Cila

Key people: Image of Alex Davis

Having joined Routen Chaplin in 2010 on an apprenticeship straight from sixth form, Alex is now a Personal Lines Advisor. As well as managing a caseload of clients, Alex works closely with the Personal Lines Manager with the day-to-day distribution of workflow in the department, involvement with insurers and placement of business. His main duties include dealing with renewals, new business, cancellations, mid-term adjustments and meeting with insurance companies.

Aside from studying for his Cert CII, Alex likes to socialise with friends and family, and plays football regularly for a team in Beeston.


Key people: Image of Steve Martin

With 25 years of insurance and management experience, Steve prides himself on delivering excellent customer service and getting it right the first time, every time. Steve is responsible for the overall operation of our Personal Lines department and he is passionate about delivering the best outcomes for clients.

Outside of work, Steve enjoys spending time with his family, visiting new holiday destinations and listening to music from all eras. When he finds time to relax in front of the TV, crime dramas are Steve’s go-to shows.

Key people: Image of Minaxi Mistry

With over 30 years of experience in the insurance industry, Minaxi joined Routen Chaplin in November 2017 is now a Personal Lines Advisor, responsible for renewals, new business, cancellations, and policy adjustments for all Personal Insurance requirements.

Friendly and approachable, Minaxi likes meeting new people in her role and the job satisfaction it brings.

Outside of work, Minaxi has been a Local Community Treasurer since 2015, and enjoys cooking, walking and spending time with her family.


Our People