Stephanie Shinfield

Account Handler

What is your new role at Routen Chaplin?

Account handler.

What is a typical day in the life at Routen Chaplin?

I have only been in my new role  for a couple of weeks so at the moment I am still learning every day. I try and answer as many customer queries as I can over the telephone and email and I am learning how to process changes and renewals. Every day is different at the moment and I love that no two days are the same!

Before working at Routen Chaplin, what was the most unusual or interesting job you have had?

When I was at school at the weekends I worked as a chambermaid for a small b&b. It was quite interesting how some people left their rooms!

Do you have any particular niche is any insurance specialism?

I love the variety that home insurance brings, no two properties are the same.

How did you come to take the role at Routen Chaplin?

I was taken on as a temp after being told about Routen Chaplin by my friend.

How would you describe yourself as an individual?

I think I am a friendly, happy person who gets on with almost everyone, I try my best to help others. I love being a mum to my 3 children and love going running in my spare time.

Sum up your job in three words 

Interesting, fast-paced and rewarding