What to do if you need to make a claim? 

We aim to deliver the most appropriate claims assistance to ensure the process is concluded swiftly with a satisfactory result for you.
In most instances, we advise you to check your policy wording as this will have information about how to make a claim and who you should contact, usually the insurer directly. By notifying your insurer first, this will speed up the process of your claim and ensure that nothing gets lost in translation, making for a smoother claims process and often removes the need to complete a claim form.

Our Role

We know there will be times when you need a bit more support and we are happy to offer guidance before or anytime during the claims process. When making a claim directly with the insurer, we receive a notification and will follow up with your insurer about the claim’s progress.

While we hope you have a simple and hassle-free claims process, should difficulties arise with your claim, please get in contact with us and we will do our best to rectify the issue with your insurer on your behalf.

Claims Contact Numbers

Making a personal motor claim

For all personal motor claims please call 0115 697 8851, this number is available 24/7 to Routen Chaplin clients.

This service is provided by Action365, working on behalf of Routen Chaplin. Action365 are an experienced team who will take all the details of your claim, establish if the claim is fault or non-fault, assess the circumstances and, if necessary, capture the third-party details quickly so your claim can progress quickly and smoothly.

Making a personal house insurance claim
Making a specialist vehicle/classic car claim
Making a personal travel claim

Just Travel
24 Hour Medical Emergency Assistance: +44 (0) 1273 624661 
Claims: +44 (0) 208 667 2462

Claims 01702 427172

Emergency Service
+44 (0) 2920 468794

Overseas Medical Emergency: +44 (0)203 824 0711
Claims: 0203 824 0712

Making a business insurance claim

Please check your policy documents to get the most appropriate claims contact number.

Are you looking for support with your claim?


If you need assistance with your claim, please call our team on one of the following numbers;

0115 973 7303

0115 973 7302

Specialist Vehicle
0115 973 7307


Fleet Claims Assistance Form
Fill out this form after an accident
PDF 164kb

About Us

We buy effective insurance solutions for personal and business clients. Our dedication to service excellence has helped us to form long-lasting relationships with everyone we engage with.


If you would like to know any further information, please get in touch.