Having been in the insurance industry since 2008, Fiona joined Routen Chaplin in 2016 as a Commercial Accounts Handler. Her role involves taking care of renewals, mid-term adjustments, policy changes, resolving queries and handling commercial policies. She feels she always has opportunities to learn new things and enjoys helping other businesses. Whilst maintaining the highest levels of professionalism, Fiona is attentive and approachable.

Fiona takes pride in providing an exceptional level of customer service that is both personal and knowledgeable. Keen to excel, Fiona is adding to her qualifications by working towards a Diploma CII. 

Aside from studying, Fiona knits, likes to read and enjoys watching crime dramas in her spare time.  

Qualifications:  Cert CII  

With a breadth of experience in different insurance sectors, Hannah has been a Commercial Account Handler at Routen Chaplin since 2015. Dealing with a range of commercial policy types, Hannah takes care of renewals, amendments and general policy enquiries.

Hannah enjoys the diversity of her role and building lasting relationships with her clients. Customer focused, she is committed to providing the best cover alongside delivering an exceptional service. You will find that Hannah is honest, reliable and professional.

Having completed the Race for Life numerous times, Hannah also enjoys participating in Routen Chaplin’s charity fundraising events. In her spare time, she likes to read, go to the gym, cycle and socialise with her friends.

Qualifications: Cert CII

Julie joined Routen Chaplin in 2018 as Development and Sales Executive. With experience in other exciting insurance roles, Julie brings a wealth of knowledge to Routen Chaplin.

Having worked for a large insurance broker in London, Julie was a Client Manager for BBC TV Productions, responsible for covering everything from cameras and equipment to actors themselves. From this, Julie has specialist knowledge in providing insurance for Media, Film & Television Production, Financial Lines and Cyber Risks.

In her spare time, Julie likes to socialise with her family and friends, eating out and enjoys a good red wine, as well as looking after her grandson, reading, going to the theatre and travelling.

Qualifications: Cert CII and working towards Diploma CII.  

Kirsty began her career as an office junior in an insurance brokers. She then progressed to a Commercial Account Handler, first working with SMEs to now dealing with larger clients at Routen Chaplin. Her duties include identifying, discussing and arranging cover for commercial businesses, processing mid-term alterations, renewals and policy changes.

With exceptional attention to detail and substantial knowledge, Kirsty strives to find the most appropriate solutions for her clients. She enjoys learning about a diverse range of businesses and providing the most appropriate insurance based on this.

Spending time with her son, socialising, music concerts, festivals and going to the pub are what Kirsty likes to do most in her spare time.

Qualifications: Cert CII, NVQ in Business & Administration and NVQ in Retail Financial Services

Sara has been in the insurance industry since 1990, when she was first employed as an Insurance Trainee. With on the job training she quickly gained her Cert CII qualification.

As her years and experience advanced, Sara took on many different roles within the industry but took a particular interest in customer focussed roles such as Account Handling and Team Leadership in commercial insurance brokers, looking after clients in all business areas.

Sara joined Routen Chaplin in 2017 as Commercial Team Leader before changing her role in 2018 to Team Manager. Sara oversees the management and leadership of the teams and ensures good working relationships with clients and insurers by balancing workloads throughout the teams.

Sara enjoys the diversity of her role and facing a new challenge each day. Reading, sewing, cooking, and spending time with her family is how she likes to spend her spare time. She has also recently taken up paddle boarding.

Qualifications: Cert CII

Our People