Key people: Image of Steve Martin

As one of our Commercial Account Handlers, Michael’s day-to-day role includes inviting renewals, handling client enquiries and processing mid-term changes and renewals.
Prior to taking up this position, Michael primarily worked within the insurance industry and has gained extensive experience, including a role within a niche forces insurer which provides cover to troops across Europe.

Michael also spent a year working within digital marketing, which broadened his understanding of how technology can be used to achieve efficiencies and improve customer experience. Michael describes himself as easy-going and someone who doesn’t take himself too seriously.
Routen Chaplin was recommended to Michael through an agency and in 3 words, Michael sums up his role here as customer service driven.

Qualifications: Cert CII

Key people: Image of Hannah Matchett

With a breadth of experience in different insurance sectors, Hannah has been a Commercial Account Handler at Routen Chaplin since 2015. Dealing with a range of commercial policy types, Hannah takes care of renewals, amendments and general policy enquiries.

Hannah enjoys the diversity of her role and building lasting relationships with her clients. Customer focused, she is committed to providing the best cover alongside delivering an exceptional service. You will find that Hannah is honest, reliable and professional.

Having completed the Race for Life numerous times, Hannah also enjoys participating in Routen Chaplin’s charity fundraising events. In her spare time, she likes to read, go to the gym, cycle and socialise with her friends.

Qualifications: Cert CII

Key people: Image of Lorraine Hallett

Joining our team in May 2019, Lorraine thrives on providing the highest levels of client services. Bringing a wealth of industry knowledge, Lorraine has over 20 years of Commercial Insurance broking experience and has previously held roles at Aon and Willis.

At Routen Chaplin, Lorraine utilises her strong interpersonal skills to obtain and negotiate terms with insurers, as well as completing broking exercises for Executives and Directors.

Lorraine describes herself as confident, client-focused and a real team player.

Lorraine has a 7 year old son and in her spare time, Lorraine enjoys gardening and DIY. Playing an active role in local committees and charities, Lorraine also helps with fund-raising and organising social events.

Key people: Image of Kirsty Cole

Kirsty began her career as an office junior in an insurance brokers. She then progressed to a Commercial Account Handler, first working with SMEs to now dealing with larger clients at Routen Chaplin. Her duties include identifying, discussing and arranging cover for commercial businesses, processing mid-term alterations, renewals and policy changes.

With exceptional attention to detail and substantial knowledge, Kirsty strives to find the most appropriate solutions for her clients. She enjoys learning about a diverse range of businesses and providing the most appropriate insurance based on this.

Spending time with her sons, socialising, music concerts, festivals and going to the pub are what Kirsty likes to do most in her spare time.

Qualifications: Cert CII, NVQ in Business & Administration and NVQ in Retail Financial Services

Our People