Bethaney Woolley

Personal Lines Account Handler

What is your role at Routen Chaplin?

Personal Lines Account Handler.

When did you start working for Routen Chaplin?

January 2024.

Before working at Routen Chaplin, what was the most unusual or interesting job you have had?

I wouldn’t say I’ve had any unusual jobs that stand out from the rest, but I’ve definitely come across many unusual and interesting situations, to say the least.

Do you have any particular niche in any insurance specialism?

Most of my experience is in Household Insurance, particularly non-standard properties. I also have experience arranging Model Railway, Club Room and Collection policies, which is always interesting.

How did you come to take the role at Routen Chaplin?

A recruitment agency approached me and informed me about the role. I had an interview with Gemma Bee, our Chief Operating Officer, and felt Routen Chaplin would be a lovely place to work, so I didn’t hesitate when I was offered the role.

How would you describe yourself as an individual?

I would say I’m easy going, not phased by much – even some of the unusual situations I’ve encountered – and I’m always positive and friendly.

Can you sum up your job in three words?

Always something new.

What do you like doing outside of work?

Everyone says spending time with family and friends, and so do I. I love it! If anyone is ever unsure of my whereabouts, I’m probably with my sister, along with my little dog. I have quite a big family, including three nephews so far and I don’t want to miss a second of their growing up. I also have some lovely friends who keep me busy. I’m lucky my husband loves them all as much!