Handling complex claims quickly and effectively

1st August, 2018

A local upholstering business client of ours called up to notify us of a water leak that damaged several rolls of fabric.

Whilst we initially thought this would be a straightforward claims process, our client had bought the fabric at a trade show with a handwritten receipt and therefore had no formal invoice or proof of payment.

We arranged for a loss adjuster to visit our client and resolve this issue. A loss adjuster is an insurance agent who assesses the amount of compensation that should be paid after a policyholder has made a claim.

Understanding the urgency and that making a claim can be stressful for clients, our client was given a sum £2,5000 within 6 weeks of contacting us.

To find out more about our Upholsterers Insurance, please click here.