Coronavirus update: December 2021

16th December, 2021

Following the latest Government guidance issued on 9th December 2021, from Monday 13th December 2021, the majority of our staff are now working remotely from home.

However, we are keeping our High Street office open as we understand this is an essential part of our service for many of our clients. We are asking all visitors to wear a mask on entering the building.

So, it’s very much business as usual, with the teams continuing to deliver our usual high standards of personal service via email or phone or face to face.

Our telephone system is working in the same way as if our offices were open, although with calls supported by Wi-Fi, there may occasionally be poor call quality. It may also take a little longer for us to answer, but please rest assured, if you have called and left a message, we’ll get back to you as soon as we can.

Contact details

Below is a list of all our direct numbers, so if you know the person who you need to speak, please call them directly:

Personal Insurance (including Private Clients and Specialist Vehicles): 0115 9737302

Steve Martin 0115 6978841

Andrij Kupranec 0115 6978842

Stephanie Reeve (Mon – Wed) 0115 9737315

Holly Walford 0115 6978845

Commercial Insurance: 0115 9737303

Simon Hinson 0115 9737311

Hannah Matchett 0115 9737317

Kirsty Cole (Mon, Tues & Thurs) 0115 6978843

Lorraine Hallett (Mon, Weds, Thurs & Fri) 0115 9737308

Accounts: 0115 9737301

Gemma Bee 0115 9737305

Abigail Belshaw 0115 9737310

Alternatively email us at insurance@routenchaplin.co.uk


At the moment, we’d prefer customers to pay electronically rather than by cheque.

Please use the bank details quoted on our correspondence. Please note, we’ve recently changed bank details. 

If, however, you would still prefer to pay by cheque, these can be posted to our office and these will be processed as normal.

Cases of financial difficulty

If you need further support in relation to insurance, including reviewing your cover or are struggling to keep up with payments, please contact us, so we can discuss the options available.

As the coronavirus situation continues to evolve, we will keep you posted as to further updates or any changes to our working practices. In the meantime, we look forward to handling your insurance needs and answering any queries with our usual high level of professionalism and expertise. Best wishes and stay safe.