Coronavirus update: May 21st

21st May, 2020

Business as usual in the coronavirus crisis, contact, payment and help for financial difficulty.

The coronavirus crisis continues, with no change to working practices in the immediate future, which means our High Street office will remain closed for the safety of our customers and staff, and our teams will continue to work remotely from home.

Thanks to our recently updated IT infrastructure, it means all members of staff can log in to the system and remain fully operational while working from home. So, it’s very much business as usual, with the teams continuing to deliver our usual high standards of personal service, via email or phone.

Our telephone system is working in the same way as if our offices were open, although with calls supported by Wifi, there may occasionally be poor call quality. It may also take a little longer for us to answer, but please rest assured, if you have called and left a message, we’ll get back to you as soon as we can.

Contact details

Below is a list of all our direct numbers, so if you know the person who you need to speak, please call them directly:

Personal insurance (including Specialist Vehicles): 0115 9737302

Steve Martin 0115 6978841

Andrij Kupranec 0115 6978842

Minaxi Mistry (Mon - Wed) 0115 9737311

Andrew Moreton 0115 6978840


Commercial Insurance: 0115 9737303

Philippa Beason 0115 9737306

Kirsty Cole (Mon, Tue & Thurs) 0115 6978843

Lorraine Hallett (9:30 – 2:30) 0115 9737308

Hannah Matchett 0115 9737317


Accounts: 0115 9737301

Gemma Bee 0115 9737305

Abigail Belshaw 0115 9737310

Alternatively, email us at: insurance@routenchaplin.co.uk

Payment

At the moment, we’d prefer customers to pay electronically rather than by cheque.

Please use the bank details quoted on our correspondence.

Please note, we’ve recently changed our bank details. If you’ve recently sent a payment to our old account, don’t worry, as we can still access these payments.

Cases of financial difficulty

If you need further support in relation to insurance, including reviewing your cover or are struggling to keep up with payments, please contact us, so we can discuss the options available.

As the coronavirus situation continues to evolve, we will keep you posted as to further updates or any changes to our working practices. In the meantime, we look forward to handling your insurance needs and answering any queries with our usual high level of professionalism and expertise. Best wishes and stay safe.

Other news