Routen Chaplin are likely to keep my business for a long time. They have shown themselves to be incredibly responsive, a pleasure to deal with, but more importantly, they listen and get it right. The customer service is superb, and they maintain competitive pricing. I am pleased to have found them.

My company and I have been using the Routen Chaplin Company for many years and have found it to be a seamless uncomplicated process whenever we have had to increase or alter our insurance packages. I would have no hesitation in recommending Fiona and her team to any of my business or personal contacts.

Perhaps, more importantly to me was that I was actually able to speak to and email the person who was sourcing the best cover for me, all of whom answered any questions or queries I had.

Emails provide a direct telephone number to the person I needed to contact. I have been in contact with three members of staff who have all been exceptionally helpful, personable and professional. Nothing appears to be too much trouble.

I have now taken out House and Contents, Car and Holiday Insurance with them and saved money on all of them.

Some of our insurance requirements have been a little complex and Routen Chaplin have always managed to secure us very favourable terms. More importantly, since we have been dealing with them, we have had excellent continuity of service, especially where our account manager, who understands our business needs, very often has our future proposals ready before we even need to ask.

Kim and Jo are a pleasure to deal with, totally reliable, friendly, efficient and above all else flexible. I cannot fault them and would have absolutely no hesitation in recommending them; I have done already on many occasions.

I have to say that I have been lucky in this regard with my accountants, my bank, my lawyers - and Routen Chaplin as my insurance brokers. We have never thought of moving away in the last 15 years as we have always received an exceptional customer service. I believe in long term relationships as I know they bring understanding and loyalty - and that is what we get with Routen Chaplin.

I’d recommend their professional approach and services to anyone – a great asset to the local business community. 

Everything has always been well explained about how my policy works and when I have had to make any changes, it has been handled very quickly and efficiently.

I have been very satisfied, not only with the premiums, but the very professional and dedicated service provided, solving some of my unique requests for cover. My friends and family that I have advised have thanked me for the introduction.

Their service has always been prompt and information accurate. I do not hesitate in recommending them as it is so refreshing to have this level of service from a broker.

I've always received a quick and professional response and would certainly recommend this local business to others. Even after comparing quotes with other companies, I can always reply on Routen Chaplin to provide a competitive quote with that extra personal touch of customer service.